Frequently Asked Questions

Everything you need to know about your Heaven Mayhem experience.

When will my order ship?

Standard orders are processed within 2-3 business days. Once shipped, you will receive a confirmation email with a tracking number to monitor your delivery.

What is your return policy?

We offer a 14-day return window for unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale and cannot be returned.

Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and selected carrier.

How do I care for my jewelry?

To maintain the luster of your pieces, avoid contact with water, perfumes, and lotions. Store your jewelry in a dry place, preferably in the Heaven Mayhem pouch provided.

Are your materials sustainably sourced?

We are committed to ethical production. Our pieces are crafted using high-quality metals and materials sourced from suppliers who adhere to fair labor practices.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and offer flexible payment installments through services like Afterpay and Klarna.